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WORLDWIDE SHIPPING. EASY RETURNS.




FREQUENTLY ASKED QUESTIONS

LIMITED EDITIONS & PRE-ORDER

What does « limited editions » actually mean?

To avoid over-production, our shoes are produced in limited editions.

Each edition is unique but our styles will be frequently re-edited in various colors, so please let us know if you can’t find your size.

How do pre-orders work?

A few weeks before the launch of a new edition, we give you the opportunity to “pre-order” your pairs at a discounted price.

As our pairs are made in limited editions, this is the best way to “secure” the size and color you like.

The expected shipping date is detailed on the product tab. Payment is made at the time of the pre-order. Returns are of course possible and are free in France, as well as exchanges (subject to product availability).

I missed the pre-order. What should I do?

Don’t despair… We may not sell all our pairs during the pre-order campaign, and we always keep a small stock for exchanges.

The pairs that are still available after our “pre-order” clients have been delivered will be available on our website.

Leave us your email at info@socque-paris.com to be informed.

My size is out of stock. What should I do?

Again, don’t despair… Let us know via the chat or by e-mail (info@socque-paris.com).

If your size comes back or we make a small restocking, we will let you know.

SHIPPING, RETURNS AND EXCHANGES

What payment methods do you accept?

We accept payment by Credit card, Visa, Mastercard and Paypal.

All our transactions are secured by our payment partner Shopify or by Paypal.

What are the average shipping time and fees?

OUTSIDE OF PRE-ORDER CAMPAIGNS

In France: assume 1-2 days after dispatch / 6 euros (express delivery by coursier available in Paris).

Abroad: assume 3-5 days after dispatch / 12-45 euros for delivery costs depending on your location.

 

DURING PRE-ORDER CAMPAIGNS

The expected date of shipment is indicated on the product page and reminded at check-out. As soon as your SOCQUE are ready to ship, we will inform you over e-mail.

In which countries do you deliver?

Almost around the world. 
Please note that outside the EU, we take customs duties and VAT at our expense.

What is your return policy?

You can initiate a return within 15 days of delivery, provided your SOCQUE are still in their original packaging and have not been worn, adjusted or dirtied.

To process a return, please inform us via e-mail: info@socque-paris.com.

IN FRANCE, we will send you a free pre-paid shipment label. Please note however, that initial shipping costs remain at your expense.

OUTSIDE OF FRANCE, returns and related export / import duties remain at your expense.

What is your exchange policy?

You can initiate a return within 15 days of delivery, provided your SOCQUE are still in their original packaging and have not been worn, adjusted or dirtied.

To process a return, please inform us via e-mail: info@socque-paris.com.

IN FRANCE, we will send you a free pre-paid shipment label. Please note however, that initial shipping costs remain at your expense.

OUTSIDE OF FRANCE, returns and related export / import duties remain at your expense.

Can I modify my order after validation?

Yes, if it has not yet been shipped. Write to us at info@socque-paris.com.

OUR PRODUCTS

How to care for my SOCQUE?

 

SMOOTH LEATHER

1) Use a waterproof spray before first use

2) Use mouthpieces or upcycle your old magazines to keep their pretty shape

3) Clean them with a soft cloth and hydrate them regularly with small amount of cream and a cloth.

NUBUCK

1) Use a waterproof spray before first use

2) Use mouthpieces or upcycle your old magazines to keep their pretty shape

3) Clean them with a soft cloth or brush them with an adapted tool.

What materials are your shoes made of?

Our materials are handpicked to make sure they stand the test of time and meet our environmental standards.

Whenever possible, we use upcycled or chrome-free leathers, and our cottons are organic or recycled. Please refer to the product page for more details.

Do not hesitate to write to us at info@socque-paris.com or via the chat if you have any questions.

How do your shoes fit?

Our SOCQUE range from 36 to 41 and fit true to size.

If you need a piece of advice, consult our size guide or write to us at info@socque-paris.com or on the chat. We would be very happy to advise you.

What if something goes wrong?

A strict quality control is implemented at every step of the production process.

However, should you encounter a problem with your shoes, simply write to us at info@socque-paris.com so we can find the most appropriate solution. We really value your feedback.

THE BRAND

Who’s behind SOCQUE?

Camille and Laure, two childhood who share their love for fashion and design, as well as our numerous artisans and partners.

Click here to learn more about our brand!

Are you a sustainable brand?

We constantly challenge ourselves and work together with our suppliers to produce shoes in a responsible way and contribute to a more sustainable fashion industry.

We carefully select European suppliers who have a sustainability mindset, produce our shoes in small runs to avoid over-production, work with sustainable materials that we select with care, like upcycled leather or chrome-free leather. Furthermore, we’re committed to track and offset our carbon footprint across our supply chain.

To learn more about our commitments, meet us here!

Easy returns

Easy returns and exchanges. Free in France

Secure transactions

Visa, CB, Mastercard, Paypal

Worldwide shipping

Shipping all over the world

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